" I love this site. Great selection and pricing. My son has found games on this site that you can't find anywhere else for a great price. Thank you." - Lisa G., Seattle, WA
Q: Who are you guys, anyway?
A: Click right here to learn more.
Q: How big of a company is Retro Rocket Video Games?
A: Retro Rocket Video Games is a family-owned small business.
Q: I am looking for game XYZ. Do you have it in stock?
A: If an item is listed on the site, it's in stock. Because of the tumultuous nature of the business, our stock is in constant flux. If a game you want is there one day, it might be gone the next. Grab 'em quick!
Q: What do you mean by "what you see is what you get"?
A: The pictures you see in our listings are pictures of the actual game you'll receive. We take pictures of our inventory and never use stock photos.
Q: This rare game is pricy, and buying it online is a big risk for me. What if it's scratched or damaged?
A: Feel free to send us a DM or email and ask for more pictures. We'll get back to you as soon as possible, usually within 24 hours.
Q: Do you guarantee this stuff will work?
A: Yep! We do personally test all games that we sell to ensure they're in working condition before we ship to you.
Q: Where do you ship?
A: We currently ship within the US. We're working on expanding to international shipping in the near future.
Q: How much does shipping cost?
A: We set up our shipping prices to be as simple as possible:
- Small items like disc-only and DS games: 50 cents
- Anything from .15lb up to 1lb: $3.00.
- 1lb and over: $6
Q: How can I check the status of my order?
A: Almost every order ships within 24 hours, except for orders placed on/before Sundays and holidays. You'll be notified via email if there's a delay for any other reason. When your order ships, we'll send you an email with a tracking number.
Q: What service is used to ship orders?
A: Shipping is done through the United States Postal Service, with occasional large orders shipped via UPS.
Q: What payment methods can I use?
A: Retro Rocket Video Games currently accepts the following methods for payment: PayPal, Apple Pay, Android Pay, credit card, and debit card.
Q: I've read through everything on this page and I still have a question; how do I contact you guys?
A: Head over to our Contact Us page and submit a ticket.